ROX GEMS & JEWELLERY SHIPPING POLICY

This policy sets out details of delivery for your online purchases. If you require clarification or have any questions please Contact Us


HOW AND WHEN WE DELIVER

We at Rox have chosen a very streamlined and simple postage solution to ensure your purchases are received quickly and without incident.

We deliver our online products both within Australia and to international addresses; using reliable expedited Australia Post Services.
If you request a bundled delivery (for multiple purchases) or a specific delivery service, separate to those detailed below, We will quote for that specific service before confirming your order and update your total in the shopping cart for your approval.


DELIVERY WITHIN AUSTRALIA

For delivery within Australia, Rox uses Australia Post Express Post Service with guaranteed next day delivery (within specific network) check your location on the Australia Post Express Network

For any address listed OUTSIDE the next day delivery network, Australia post will use the fastest delivery methods possible, but cannot honour next day delivery.
All (singular) products available for purchase online will be shipped free of charge. 

This service is covered by Rox gems and jewellery comprehensive insurance, and includes standard tracking service and optional Email Track Advice.


INTERNATIONAL DELIVERY

For delivery overseas, Rox uses 2 services, Australia Post International Courier service (with option to upgrade to platinum service) or Express post International Parcel service.
Your location and tracking requirements will dictate which of these delivery services are engaged to deliver your item.
Express Post International parcel service must be calculated and quoted case by case and postage amounts will be updated in your shopping cart.
You can also request a quote for an item of interest without placing an order and without any obligation to proceed. Any undetermined postage cost must be calculated into your shopping cart, and any updated totals mut be approved by you before and order can proceed to payment.
Default international delivery on rox.com.au is set to Australia Post international Courier service. The cost of the delivery of your item is based on location within 8 international zones and varies from $56.00-$79.15, depending on the destination/zone.
check your zone
If you are unsure of which service to select/request, You can check the availability and delivery times to your destination HERE
These international postage options are recommended and covered by Rox comprehensive insurance policy.


DISPATCH

In the case of items presently available for purchase /any item showing a price in AUD with option to “buy now”;
Any order placed, on an item available to BUY NOW, before 3pm AEST Mon-Thurs will be dispatched same day.
Rox Gems and Jewellery only dispatch according to Australia Post operational hours, therefore we do not dispatch items for delivery on Friday, Saturday or Sunday or on any Australian public holiday. Orders placed on Thursdays after 3pm, Fridays and weekends will be dispatched on the following Monday morning.
Due to the very limited production of Rox jewellery, every order must be confirmed by Rox, to ensure the item is still available for dispatch. In rare cases where multiple consecutive purchases are made for the same (singly existing item) Rox consultants will contact you with an updated production and delivery timeframe.


RETURNS

Please see section (6) of our Terms & Conditions